Entries in Second Life (4)

SLNN Press Article

Firm brings RL audio conferencing service to SL
by Jenette Ellison
May 23, 2007
Great American Network Conferencing has meeting facilities on its island

GANC 2-- A new audio conferencing solution has arrived in Second Life ahead of Linden’s built-in voice beta client. Saturday, Great America Network Conferencing (GANC) unveiled its  two-sim conference center, offering full conference packages to companies or groups that want to hold large meetings in SL. A kick-off party attracted about 24 guests for a tour and live music.

Using proprietary software, hardware and servers, GANC will offer a way for a full sim of avatars to have two-way phone conferencing, while hundreds more will be able to connect at the same time by phone-- up to thousands via Web conferencing. "No matter how much we get used to the chat environment, the reality is that the ability to communicate and get things done effectively is still over the phone," said GANC's chief executive officer Atalar Longstaff (Reno Provine in real life). "We want to give businesses the ability to conference the way they normally do, with the tools they normally use, here in SL," he said. "We will allow people to use their real phones and it will stream into SL, through our hardware."

With LL releasing voice capabilities sometime this summer, soon it will not be unusual for a conference room of avatars to voice chat. GANC is positioning their service as superior in sound, scalability, and reliability. "SL voice, along with Skype and Ventrillo that people use with SL, are fine for the consumer level, but these are really not up to the level of business," said Pierce Benelli, vice president of GANC Sales. "That is why we offer our full audio bridge. It's clearer and more reliable, independent of headsets and sound cards," he said. Saturday people were able to listen via the parcel streaming, or call in and be part of the phone conference. A parcel listener, GEOELDER Clary, said, “The sound on site is excellent.”

The company has included in its build a private orientation island, with login direct from its Web site. "We want to make sure that people attending can effectively come in and have a good experience," Benelli said. The orientation consists of many stations, each showing a series of slide shows and notecards, and will have personal greeters and helpers along the way. He estimates it will take people about one hour to one hour and a half to complete the training. After finishing orientation, participants may use lindens provided in the conference package to go to a shopping area to buy accessories customize their avatars. "What we want is the smoothest transition into SL for someone with no experience. And along the way, we will have a group there to hold their hand," Benelli said.

From the shopping area, the guests can directly teleport to their conference location. The first is a Moroccan themed build, with two conferencing facilities, a cafe, an entertainment area, a pirate ship, and caves to explore. Other themes will be added in the future. "We are selling a memorable experience, something your clients will remember and tell others about," Benelli said. Many package sizes are available, but a small conference up to ten people can cost around $2000 USD.

Audio and video conferencing is not new to SL. January's opening of the U.S. Congress is one example. Hipcast co-founder Eric Rice created a convention center in SL last summer, with live media streaming capabilities, built by Endira Udal and Rez Menoptra of Rezzust. Jeff Pulver of Pulver.com brought in a conference center last fall called Pulveria. The first presentation at Pulveria was a live talk from the joint session of VON, or Video on the Net.

Some however, aren't sold on using Second Life for mission-critical business conferences. "SL is a small conference venue and works best for groups that are regularly meeting," said another SL conference coordinator, Biscuit Carroll, founder of Conference Island. "To get a newb up to speed for conferencing takes 60 to 90 minutes. This is not a sensible proposition for a one-off meeting." Using the Holodeck designed by Carroll's parent company Inside This World, the Conference Island meeting environment can be transformed from a pool party to a board room, an office, a zen garden, jungle, tree house, or desert island. Carroll said many of his conference groups use a Web cast solution called Messagebank, or bring their own teleconferencing systems. He had a bleak view of the future of this market in SL, saying, "The reality is that most people interested in conferencing in SL buy their own sim."

The technology that sets the GANC centers apart from its competitors is in the audio bridge, which runs off numerous redundant servers at the company's Chicago headquarters, GANC sources said. The firm offers automated and operator-assisted audio conferencing options, dial out, video conferencing, Web collaboration, as well as a number of added features, such as participant polling, transcription, and call recording of audio conferences to enhance the conferencing experience. "Our goal is to have all of our products available outside of SL, available in-world," Reno said.

Posted on Thursday, May 24, 2007 at 12:23PM by Registered CommenterAtalar Longstaff in | Comments1 Comment | References5 References | EmailEmail | PrintPrint

Launch party in Second Life

Great America Networks Conferencing will be holding their official launch party in Second Life on their conferencing and events sim, The Alhambra Conference Center.  The official event starts at 2PM PST and will include opening remarks and comments from Reno Provine, the President of Great America Networks Conferencing, as well as demonstrations of how the features and functionality will extend to allow corporations to have completely integrated events within Second Life.  Some of the shortcomings that our company will be solving for corporations are:

1.  Most companies use the telephone to communicate.  Second Life has no solution for this.  Our company utilizes state of the art audio conferencing bridges from Compunetix that allow for the connection of up to 5000 participants via telephone.  I know most people in Second Life are thinking "who uses the phone?  we use skype and ventrillo, and teamspeak.  and what about Second Life chat and voice?"  Our answer is quite simple.  Businesses do not use those tools for corporate communications.  While some may be capable, most use the telephone to communicate.  It's that simple.  None of the aforementioned solutions are business quality communications tools, nor are they reliable, nor are they simple to setup and use.  All of them also require a different type of interaction then most business employees are used to, ie PC, microphone, etc. instead of the phone they just pick up and dial.

2.  Most companies that hold press releases and large scale events don't want to be constrained with a maximum participation of 50.  Our company allows our clients to have their participants take part in the event in the following ways, all in a seamless fashion:

  • Up to the maximum in SL for a sim - generally speaking 50
  • SL users can listen one-way via the land stream parcel
  • SL users can participate 2-way via telephone
  • SL users can view the movie or slides via SL screens in-world
  • SL users can communicate via SL chat
  • Non-SL users can listen one-way via standard media player through audio stream
  • Non-SL users can participate 2-way via telephone
  • Non-SL users can view the movie or slides via standard Internet Browser
  • Non-SL users can communicate via web tool chat in standard Internet Browser

All of this is coordinated by our trained meeting consultants and bridge operators.  We can conduct formal Question and Answer sessions, provide polling results, and much more.

3.  Most corporations who will be inviting clients or new users to attend their events will have to deal with the reality of the steep learning curve for a new person coming into Second Life for the first time.  We provide their participants with custom avatars, clothing and accessories right off the bat.  This will save them a lot of time and allow them to be impressed with their first experience.  We will also bring them directly into our customized full-sim tutorial island.  We have designed a truly outstanding environment for them to learn the basics of Second Life.  They can go through the tutorials as quickly or as slowly as they like.  They also have the option to come back at a later date for a more advanced tutorial session.

4.  We will provide a truly unique experience for their event participants to come in and have their hands held the whole way.  There will be pre and post event sessions held and allow for fun and exploration, as well as smaller breakout sessions.  Participants will also be able to try their building skills in our customized tutorial sandbox, and explore our breathtaking sim layout.  Easter egg hunts, and many other add-ons will be available to increase customer participation.

5.  We provide a variety of add-on services including recording and archiving your event, converting your event into podcast format, providing archived streaming access to your event, customised registration pages with information capture, and much more.

In summary, we are truly providing a unique service to companies that are coming into Second Life and have a need or desire to host unique events for their clients such as press releases, sales management events, IR calls, and much more.  This is all in addition to our core offerings of audio conferencing, web conferencing, and video conferencing.

To find out more about how you can use our organization for your next event, contact Pierce Benelli, Astryd James or myself Atalar Longstaff in the world of Second Life.  Or go to www.ganconference.com for information about or company outside of Second Life, or www.slconferencing.com for information about our Second Life Division.  You may also call 1-877-GET-GAN1 to speak to a live person.

Reno Provine
President
Great America Networks Conferencing
rprovine@ganconference.com
www.ganconference.com
312-432-5325
Posted on Friday, May 18, 2007 at 11:51AM by Registered CommenterAtalar Longstaff in | CommentsPost a Comment | References4 References | EmailEmail | PrintPrint

New Sim Builds Coming To a Close

The 2 new sims are almost completed.  The first sim "GANC1" is an extremely detailed orientation island.  This is where new residents to SL will be greeted by our fully trained Meeting Consultants.  We realize that for most business employees, SL is a completely foreign product for them.  It's our job to ensure that they are 100% comfortable in this new medium.  Our client's will have the opportunity to go through a full sim dedicated solely to orienting them in their new environment.  They will also be in immediate and constant communication with our Meeting Consultants via SL Chat, and Audio Conferencing via phone.  This unique and personalized experience will take away any fears that companies may have about conducting a virtual event in Second Life. 

Our clients will also have access to a wide assortment of SL goodies, customized avatars and clothing, and an outstanding sequence of tutorial events.  Basically, by the time they are ready to attend their event, they will be able to function appropriately in the world of Second Life.

From there, our clients will be transported to their event location on GANC 2.  This is our first customized conferencing and events sim built on a Moroccan Themed environment.  With multiple venues to choose from, our clients will be able to immerse themselves fully in a 3D world that allows them to achieve the most from their collaboration session.  Client's will be able to choose from several customizable packages, ranging from small intimate sessions, to large-scale events that max out the SL Sim and have thousands more available via audio stream and teleconferencing bridges.  Our client's will have the ability to utilize Audio and Web Conferencing to it's fullest extent, including an audio stream to the SL parcel, connectivity via telephone connections on our state of the art audio conferencing platforms, and web conferencing via our award winning QuickPresenter software.  For more information about our company you can go to www.slconferencing.com for our Second Life Division, and www.ganconference.com for our Parent Company.

Posted on Wednesday, May 9, 2007 at 11:48AM by Registered CommenterAtalar Longstaff in | CommentsPost a Comment | EmailEmail | PrintPrint

Great America Networks Conferencing Announces Expansion Into Second Life

Great America Networks Conferencing, a full services conferencing provider to businesses of all sizes has officially made their entry into the virtual world of Second Life.  According to Reno Provine, President of Great America Networks Conferencing, the bar for conferencing and collaboration has just been taken to the next level.  The Second Life platform allows for the ability to conduct collaborative sessions in an increasingly interactive environment.  Gone are the days of of just speaking to a person at the other end of the phone.  With the technology that we are bringing into Second Life, we are able to provide the capability to conduct a seamless collaborative event utilizing multiple audio and visual effects.

Conference attendees can listen and communicate via multiple methods of audio, including telephone, streaming through their PC, and recording for later playback.  They can see physical representations of their other attendees in the form of their avatar, as well as be in a locale that is as simple or complex as they can imagine.  They can also collaborate on documents and presentations in real-time, as well as bring up 3D Rendered Models of products or devices.  The ability to effectively communicate across time and space has effectively been brought closer to reality.

The new division of the company, labeled SL Division of Great America Networks Conferencing has built a state-of-the art 1/2 sim buildout for their new headquarters which you can see here.  Click here to be taken to our Headquarters.   In addition, the company has begun an extensive project based on an initial Two Sim buildout.  We have built a customized tutorial island that allows new members the ability to learn about the Second Life interface and rules within a controlled environment.  This island is a full-blown tutorial that walks new members through everything they need to be comfortable for their upcoming conferencing event.  This will also be supervised by a fully trained Meeting Consultant that will be available to answer any questions that they may have.  This is typically a difficult area for conference attendees that are new to Second Life, due to the steep learning curve.  We take that problem away.  We also have our newest conferencing simulator available, a fabulous recreation of a Morocaan-themed environment that will allow your conference attendees to truly appreciate the beauty that Second Life has to offer.  This conferencing simulator comes complete with multiple conferencing areas with large screen video players, breathtaking scenery, unique seating areas, a sandbox and market area, and much more.

What truly sets us apart from any other company in Second Life is the technology that we have behind our offerings.  In Second Life, you are limited to 40 "avatars" at your event.  Our audio and web conferencing technology allows you to have thousands of concurrent participants.  We can show you how to run your event utilizing the best of what Second Life has to offer, as well as how our technology can combine with it to increase your meeting capabilities.

For more information on how we can help your company collaborate more effectively, please contact either Astryd James or Pierce Benelli in game or send an email to rprovine@ganconference.com 

Posted on Tuesday, April 24, 2007 at 11:06AM by Registered CommenterAtalar Longstaff in | CommentsPost a Comment | EmailEmail | PrintPrint